Operations Manager (Head)

The Operations manager provides the day-to-day management for projects and properties assigned to Outsourcing Vendors or within the company. Candidate is also responsible for managing operations of various different ventures of the company.

Department: Project Management
Project Location(s): Mumbai, Maharashtra, India
Compensation: No limits for the ideal candidate!
Team Meeting


  • Constant contact with Outsourcing vendors and internal team of designers, developers, testers etc. Facilitate regular communication about projects to ensure key performance indicators are achieved and maintained.
  • Work with various account managers representing Marketing, International, Production and Engineering to ensure accurate and timely communications regarding new launches, redesigns, launches, or changes to the projects.
  • Coordinate execution of forecasts and insure costs stay within the budget guidelines.
  • Own the daily relationship/communication with Outsourcing vendors or internal team and owners for assigned clients/projects.
  • Manage operations of current, past or upcoming ventures of the company.
  • Strong analytical skills for effective problem solving.
  • Good communication skills & good team player.
  • Ability to manage processes & entire development team.


  • Create and manage project plans.
  • Assist customer care production through monitoring, feedback, resource planning, staffing, and all other methods to achieve and/or exceed metrics.
  • Monitor property/project activity (volumes, key performance indicators/metrics, corrective action reporting, performance plans, trends, client/project content changes, etc.
  • Coordinate all the resources necessary to ensure project completion and/or service level attainment.
  • Continually work with functional owners to identify and implement improvements.
  • Develop accurate action plans for identified program and process improvement.
  • Coordinate with all internal resources to ensure achievement of metrics and timeframes of projects.
  • Manage project conflicts if arising.
  • Guides the project team (both technical and business) through effective decision making around project strategy, solution options, etc.
  • Resolves and/or escalates issues in a timely fashion.
  • Establishes prioritization and work sequencing within the project plan.
  • Minimizes our exposure and risk on project.
  • Outline and reports on project health/status (working with core technical leads on the project).
  • Identify and resolve project resource conflicts (both within and across projects).
  • Resolve customer complaints via phone, email, meetings etc.
  • Suggest solutions to the client projects.
  • Be the point of contact between the customer and the vendor/internal team.
  • A minimum of 1-2 years of technical experience at companies of good repute.
  • Deep technical knowledge and is known for being a problem solver.
  • Preferred if candidate has worked on PHP, MySQL technologies.
  • Have the ability to manage multiple projects and remain flexible through multiple revisions while keeping a keen attention to detail.
  • Great team player with good communication and interpersonal skills.
  • Good leadership and mentoring skills. Will help management hire the right candidates and build highly skilled teams.
  • Manage operations of SWIDOS (www.swidos.com) – our ecommerce venture focused on e-listing & management of clients products online.
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